Content Removal and Appeals Policy

1. Purpose

www.marccaston.com (“the Website”) is committed to protecting the rights, privacy, and dignity of all individuals depicted in its content and ensuring compliance with all applicable laws and industry standards.

This Policy describes how any person or party may report content that may be illegal, violate the Website’s Standards, or depict individuals without proper consent. It also outlines the review and appeals procedures, including recourse to a neutral body in case of disagreement.

2. Reporting Inappropriate, Illegal, or Non-Consensual Content

Any person — including individuals depicted in content — may submit a complaint requesting the removal of content that:

- May be illegal or unlawful;

- Violates the Website’s Standards;

- Depicts a person without their valid consent; or

- Otherwise infringes upon rights protected under applicable law.

To file a report or removal request, please use the following official form:

Submit a Content Removal Request

Complaints should include sufficient identifying information about the content, a description of the concern, and contact information for follow-up.

3. Review and Investigation Process

Upon receiving a complaint:

1. Acknowledgement: The Website’s compliance team will confirm receipt of the complaint.

2. Investigation: The team will review the reported content to verify its authenticity, consent documentation, and compliance with applicable law and the Website’s Standards.

3. Resolution: All reports will be investigated and resolved within seven (7) business days of receipt.

If consent is determined to have been invalid, void, or otherwise non-existent under applicable law, the content will be promptly removed from the Website.

4. Possible Outcomes

Following review, the Website may:

- Remove the content permanently;

- Restrict or limit access to the content;

- Retain the content if no violation is found; or

- Refer the matter to relevant law enforcement or regulatory authorities if required by law.

All parties involved will be informed of the outcome once the review is complete.

5. Appeals Procedure

If you are depicted in any content on www.marccaston.com and wish to have that content removed, you may:

1. Submit an initial Content Removal Request through the official complaint form.

2. If you disagree with the initial decision, you may appeal the outcome by submitting an additional request through the same form, clearly identifying it as an Appeal Request.

Appeals will be:

- Reviewed by a senior compliance representative not involved in the original determination;

- Resolved within seven (7) business days of receipt; and

- Conducted in a fair, transparent, and impartial manner.

Should a disagreement persist following the appeal, the matter may be referred to a neutral body for independent review and resolution. The decision of that neutral body shall be considered final and binding on both parties.

6. Confidentiality and Privacy

All reports, investigations, and appeals will be handled with the utmost confidentiality. Personally identifiable information will only be shared with authorized personnel or external bodies as necessary to fulfill legal obligations or resolve disputes.

7. Contact Information

For further questions regarding this policy or its procedures, please contact the compliance department through our customer support on support@marccaston.com or by submitting an inquiry via the complaint form linked above.